Scaling Up L&D: 4 Critical Onboarding Mistakes (and How CLASSUM Beats Them)
We all know that first impressions matter greatly. The way we welcome and embrace our new hires during onboarding can have a significant impact on their work experience and performance. Onboarding encompasses far more than simply completing paperwork and reviewing documents. It is a holistic process of helping new hires fully embrace and immerse themselves in the company’s culture and effectively settle into their roles. When onboarding is executed poorly, employees may feel overwhelmed or be tempted to start finding another role. The onboarding experience can make or break their success.
Unfortunately, many companies treat onboarding as a mere checklist, without giving it the importance it deserves. According to the latest study results,
88% of employees expressed dissatisfaction with their onboarding experience¹.
74% of them described their company’s onboarding as a failure¹.
To provide a solid onboarding experience for new hires, we need to recognize the failures of our current approach and correct them. Here are the four biggest problems we, as HR professionals, tend to make:
😓 We overwhelm new hires with too much information.
😓 Our guidance is unclear, leaving new hires feeling confused and uncertain in their roles.
😓 Nobody other than HR actually cares about new hires’ onboarding.
😓 HR spends the majority of its time answering repetitive questions.
At CLASSUM, we try our best to tackle the following mistakes and ensure that our new hires become fully integrated into our community after onboarding. Recently, CLASSUM welcomed Glory, our new digital marketing specialist, and we would like to share a glimpse into how CLASSUM turns onboarding into an opportunity using Glory’s experience.
Are you ready to join Glory’s exciting onboarding journey? 🚀
Welcome to Glory’s CLASSUM! 🥳
CLASSUM offers an intuitive user interface similar to popular social media platforms, creating a safe learning environment that fosters open communication and employee engagement. It eliminates psychological barriers, allowing Glory to ask questions, share ideas, and connect with her colleagues effortlessly. Most importantly, CLASSUM streamlines information by organizing it into simple categories, ensuring that new hires can easily navigate and absorb overwhelming amounts of data on their first day. Within CLASSUM, Glory can access all announcements, post any questions she may have, and leave daily reviews for self-reflection and growth. Think of it as a workplace version of Facebook, where the spotlight is on Glory.
Here’s a sneak peek 👀 into Glory’s daily review that she wrote on day 1.
Onboarding doesn’t have to be a lonely journey, especially with CLASSUM. Through CLASSUM, employees can engage, encourage, and collaborate to help new hires like Glory settle into their new workplace seamlessly. The dailyreview is a part of CLASSUM’s culture of giving employees an opportunity for self-reflection and growth. By sharing work updates and insights gained, we align the direction and priorities of our work and provide helpful advice and tips to one another to foster collective growth. Moreover, when Glory posts, comments, or reacts in CLASSUM, it sends timely notifications to Slack, so that HR managers can stay on top of Glory’s progress and activities.
Glory brought some questions! 🔊
During onboarding, it is common for new hires to have similar questions or curiosities. As a result, HR managers often find themselves answering the same questions repeatedly. We understand the frustration that can arise from handling repetitive inquiries and the need to optimize the valuable time of our HR professionals. At CLASSUM, our HR managers are empowered to use their time more effectively and efficiently with DOT.
DOT is CLASSUM’s workplace generative AI. What makes DOT so special? It accumulates data from previous posts, files, and learning content within the company, retrieves relevant information, and generates automated responses when employees bring up questions. This sets us apart from other NLP (Natural Language Processing) AIs or GPT platforms that simply provide general and random answers sourced from the internet. DOT provides contextually relevant and factually accurate information specific to your company.
For instance, when Glory asked about the date and location of her new hire orientation, this information had already been announced by the HR manager on CLASSUM. Instead of requiring HR to repeat the information, DOT swiftly provided the answer on behalf of HR within a second. This saves time for both Glory and the HR team, promoting efficiency and facilitating timely communication. It’s a win-win situation for both!
At CLASSUM, we prioritize humans above all else, although AI plays a crucial role in our operations. Stop answering repetitive inquiries and invest your expertise, creativity, and energy into people initiatives that truly matter. Allow CLASSUM to handle routine tasks, and let your HR professionals shift their focus towards more strategic projects that have a lasting impact on the growth and development of employees!
Tailored learning designed for Glory. 👩💻
Moving on, let’s delve into the tailored learning content that has been designed specifically for Glory. CLASSUM provides a curated list of videos that Glory must watch for on-the-job training. As Glory engages with these videos, CLASSUM tracks her progress, showcasing view completion and quiz scores. This valuable information enables her marketing managers to assess Glory’s comprehension of CLASSUM and her role, helping them to provide constructive feedback and guidance before she starts her assigned tasks. Through this process, Glory can enhance her understanding of CLASSUM and align herself with the expectations of her role.
Gamification to finish strong! 🚀
Have you ever witnessed new employees just sitting in their chairs, unsure of what to do? During onboarding, we want new hires to be engaged without feeling overwhelmed. At CLASSUM, new employees stay aligned and engaged from day one. By creating challenge initiatives that foster a goal-oriented learning environment, CLASSUM organizes all the action items new employees need to complete each day. CLASSUM guides new employees to check their own to-do lists, empowering them to independently navigate their roles and experience a sense of accomplishment from the very beginning. Through CLASSUM, our new employees can quickly settle into their positions and enjoy a successful onboarding journey.
By utilizing CLASSUM in our own onboarding process, we exemplify our commitment to improving work efficiency, facilitating on-the-job training, and enhancing connectivity. We believe that this approach sets a strong foundation for new hires, promoting seamless integration and a deep understanding of our company’s values and objectives.
Four essential mindsets that every company MUST have when building onboarding programs:
💪 We will provide comprehensive onboarding that sets our new hires up for success.
💪 Our guidance must be clear and actionable, leaving new hires feeling confident in their roles.
💪 Onboarding is a critical part of our company’s success, and we will take it seriously.
💪 We will streamline the onboarding process, saving HR time and allowing more room to focus on strategic initiatives.
Do you think your company has these mindsets? If not, start building your action items today. Our first recommended action item is to learn more about Glory’s onboarding journey with CLASSUM. Click the link below to discover how to implement these strategies in your own company.
Build your CLASSUM Onboarding 👉 Schedule a Free Demo with our Expert
Any Inquiries? 👉 We’re here to help.
Learn more about us! 👉 CLASSUM Website
[1] Mearian, L. (2023, March 2). Bad onboarding can lead to high quit rates for new workers. https://www.computerworld.com/article/3688951/bad-onboarding-can-lead-to-high-quit-rates.html
